CHAPTER VI
CONTROL AND WORKING OF STATIONS
38. Class of stations – The stations in Metro Railway are classified as-
(a) terminal stations; or
(b) inter–locked stations having points and crossings, fixed signals, and siding, or
(c) other intermediate stations not having points and crossings (with or without fixed signals); or
(d) any other class as specified in special instructions
39. Responsibilities of Station Controller –– Each Station Controller shall ––
(i) open the station at least ten minutes before the advertised time of the first train;
(ii) carry out an inspection of the station premises, at the start of his duty period recording any defects or irregularities found and reporting the same to authorities concerned including the operations control centre for prompt rectification;
(iii) be responsible for the supervision of the passenger flows, and the provisions of adequate barriers and escalator services, ensuring that all staff renders prompt assistance to passengers;
(iv) be responsible for reporting any defect and failure of any equipment on the station to the appropriate maintenance department;
(v) be responsible for handling any emergency situations, and public announcements;
(vi) be responsible for the training of the station staff in local rules and conditions, for monitoring of their performances, discipline and administration;
(vii) observe the departure of last train and at interchange station, shall supervise the interchange of passengers between last advertised connecting train and shall inform the Traffic Controller when all interchange has been completed;
(viii) inspect the station after the departure of last train to ensure that no unauthorised persons and unattended object remain on the premises and then lock all the entrances, as required;
(ix) be responsible for keeping a log book which details occurrence on the station which shall include among other things, timings and reports of inspections, timing and location of maintenance activities, complaints or request from passengers, instruction from the traffic controller period of local control of signaling and unusual incidents; and
(x) be responsible for control and Operation of local panel and work station with the approval of the Traffic Controller.
40. Responsibilities of Platform Supervisor –– The Platform Supervisor, where provided, shall ––
(i) monitor the boarding and alighting of passengers and be alert to observe any accident and report each to the Station Controller;
(ii) when a dangerous situation arises, operate the emergency stop plunger to stop any train on or approaching the platform and report his action to the Station Controller;
(iii) handle any malfunctioning of Platform Screen Doors, where provided;
(iv) manage customer interface;
(v) monitor platform attendance;
(vi) manage trolley circulation, if any; and
(vii) be responsible for platform cleaning.
41. Responsibilities of Baggage Handling Supervisor –– Wherever the Baggage Handling System is provided, the Baggage Handling Supervisor shall––
(i) monitor the entire baggage handling system to ensure smooth movement of passenger baggage; and
(ii) take appropriate action as provided in special instructions in case of any abnormality in the Baggage Handling System.
42. Responsibilities of Booking office staff –– (1) The booking office staff shall ––
(i) be responsible for the sale of tickets at ticket window and by self service machines where provided;
(ii) sell tickets for the prices in the current fare table and render exact change as may be required;
(iii) account for all tickets sold and all cash taken in accordance with instructions issued from time to time;
(iv) keep such amounts of cash at their points of sales, as is necessary for giving change, and the surplus shall be kept in a locked safe or the other secure storage;
(v) be responsible for ensuring that self service ticket vending machines, if provided are adequately stocked with tickets and that cash is regularly removed from the machines to secure storage;
(vi) be responsible for reporting malfunctioning or irregularities in the operation of ticket issuing equipments to the maintenance departments; and
(vii) assist the passengers during crowd control and emergency evacuation procedures.
(2) The senior booking office staff or Assistant Station Controller, wherever provided, shall ––
(a) be responsible for the accurate accounting for ticket sold and cash received; and
(b) be required to assist or depute for the Station Controller when circumstances demand.
43. Security –– (1) (a) Stations shall be open for access to the public at least ten minutes before the advertised time of departure for the first train and until all the passengers have left the station after the arrival of the last train and at all other times the station shall be secured, as laid down in the special instructions, against unauthorised entry;
(b) at a location near station control room, a key to a designated emergency exit shall be provided in a glass box, which is for use of maintenance staff in the event of emergency during non-traffic hours. The emergency key box
shall be inspected each morning by Station Controller and use of the key, when made, shall be reported to the Security Controller who shall arrange for the box to be secured again; The opening of emergency exit doors should be monitored by suitable mechanism to keep track of its usage, and ensuring their closure after usage.
(c) the emergency exits, where ever provided, may also be used for the passenger’s evacuation in emergency, if required.
(2) All the equipment rooms shall be kept locked at all times when access is not required and when these rooms are accessed by authorised person, such person shall be responsible for ensuring that no unauthorised person is permitted access.
(3) (a) All areas not required for the passage of passengers at the station shall be secured against unauthorised access;
(b) booking offices and other places where items of value, such, as tickets and cash are kept, shall be locked at all times, and within such areas, tickets and other items of value shall be kept in locked cupboards;
44. Station Working Orders –– (1) In addition to the General Rules and special instructions of the Metro Railway, each station shall be provided with the Station Working Orders applicable to the station giving details of-
(a) the location of equipment and guidelines for their use;
(b) the emergency evacuation routes at station and with adjoining block section;
(c) the designated entrance for attendance by police, fire and ambulance vehicle;
(d) the designated entry for fire services; and
(e) list of medical facilities locally available.
(2) Copies of these Station Working Orders shall be readily available with on duty Station Controller who is required to work at the particular station.
(3) A copy of these working orders shall be kept in a special marked binder in a conspicuous place in the station control room.
45. Prevention of overcrowding –– (1) If a service delays or other incident causes a build up of passengers on a platform, the Station Controller shall decide when that build up is likely to be unmanageable.
(2) When any situation referred to in sub-rule (1) arises, the Station Controller shall reduce the flow of passenger to the platform by ––
(a) making a warning announcement and stopping some or all of the inwards escalators;
(b) switching out some or all of the inward Automatic Fare Collection barriers; and
(c) instructing the ticket sales staff to cease selling tickets.
(3) If despite all measure referred to in sub-rule (2) overcrowding develops in the concourse, passengers shall be advised to leave the station, and the station entrances may need to be closed.
(4) When train services are restored, the restrictive measures may be progressively or completely removed depending upon the level of train services available.
46. Emergency Evacuation –– (1) The Station Controller shall control the evacuation from the Station Control Room in the event of evacuation of the station becoming necessary as a result of cessation of train services, risk of fire or any other emergency –
(a) all automatic fare collection barriers shall be set to open freely in the exit direction and the station staff deployed to assist in passenger evacuation;
(b) information and instruction shall be passed to the public by public address system and where available, visual displays;
(c) all inwards escalators may be stopped and used in the outwards direction, in accordance with special instructions;
(d) all ticket sales shall be suspended and the staff used to assist in passenger evacuation; and
(e) all station exits shall be opened.
(2) The Station staff shall verify that each area of the station has been evacuated and when areas are verified as clear of passengers, the staff shall leave the station and secure it unless otherwise instructed by the Traffic Controller.
(3) If fire or smoke is present, passengers shall, as far as practicable, be instructedto use exit routes that avoid contaminated area.
(4) If the fire is in the station, the Traffic Controller shall be informed so that he can instruct Train Operators not to stop the train at the station.
(5) If the fire is at the concourse level, the train may be stopped to allow passengers to board only, as means of evacuating the passenger’s more quickly and Train Operators shall make announcements in their trains to inform passengers not to alight from the train at the affected station.
(6) If the fire is so extensive that the trains should not approach the station, the Station Controller shall inform the Traffic Controller to instruct the trains coming towards the affected station to stop at the previous stations for evacuating the passengers there and this should prevail till normalcy is restored to the affected station.
47. Supervision of train movements –– (1) When the station control is being exercised from the Operations Control Centre, the Station Controller shall observe the passage of trains on the monitor and be alert to take action if the train service is in any way disrupted.
(2) Any failure of any indication on the panel or work station shall be reported immediately to the Traffic Controller.
(3) Control of the panel and workstation may only be taken with the permission of the Traffic Controller and the Operation of individual routes and points shall be carried out as per the Traffic Controller’s instructions.